Services for Experts

We offer an excellent and comprehensive service covering all aspects of administration from external communication and logistics through to finance management.

Communication

  • Manage all enquiries and instructions from Insurance Companies and Solicitors
  • Be main point of contact between solicitor and expert
  • Resolve administrative enquiries and prepare written responses
  • Answer, screen and transfer all inbound phone calls
  • Supplementary report management
  • Liaise with appropriate customers to organise and facilitate joint discussions

Logistics

  • Agree expert’s terms of engagement and confirm fees
  • Manage expert’s diaries
  • Confirm appointments in writing with customer and clients
  • Organise suitable travel and/or accommodation for expert to examine client where necessary
  • Monitor medical records and ensure these are available to the expert prior to meeting with the client
  • Minimise/manage DNA’s through efficient organisational processes
  • Co-ordinate conferences with counsel and attendance in court

Administration

  • Typing up of medical reports provided in the form of dictation
  • Proof read medical reports before onward distribution
  • Maintain and secure correspondence, records and documents relating to the clients
  • Carrying out general clerical duties to include filing, typing and photocopying
  • Maintain internal computer records and filing systems
  • Make sure all reports are prepared and submitted in a timely manner to meet customer deadlines
  • Paperless office available through specialist scanning service
  • Dedicated and secure electronic storage of all medical records

Finance

  • Raising invoices using an agreed finance package
  • Chasing payments and providing statements
  • Maintaining detailed record of payments
  • Regular updates from our finance team
  • Regular upkeep and monitoring of management accounts
  • Regular liaison with experts’ accountants updating VAT and income

Get In Touch

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Client Feedback

"There are many benefits to using this service, not least of which are organising payment, arranging all appointments and generally providing a high-quality service geared to individuals. Thank you MLAS!"
Mr Sean Ward
BDS, MBChB(Hons), FFDRCS, FDSRCS, FRCS
"I am delighted with the service that MLAS provide. Working with MLAS has resulted in a significant increase in instructions and revenue. What impresses me most is their willingness to go the extra mile, their attention to detail and the excellent customer service. All of this allows my medico-legal practice to run like clockwork."
Dr Neal Edwards
Medico Legal Expert in Musculoskeletal Disease, Pain Management and Anaesthesia
"MLAS have provided me with excellent professional support for my ever growing medico-legal practice. I could not function without this excellent lifeline."
Dr Mark Miller
MB ChB, FRCA, FFPMRCA Pain Consultant and Medico-legal practioner
"I originally used a PA who had to combine family duties and a full-time NHS job. When this was no longer feasible I signed up with MLAS. The process was simple. MLAS have filled the void and provide a much more comprehensive service than I enjoyed previously. "
Mr Sean Ward
BDS,MBChB(Hons) FFDRCS, FDSRCS, FRCS, Maxillo Facial Surgeon and Medico Legal Expert
"MLAS was a real find for me. They support every aspect of my business and the quality of their work is second to none. As a busy clinician I appreciate being able to speak to a dedicated administrator who can communicate on my behalf."
Lesley Lappin
MCSP, SRP Chartered Physiotherapist, Pain Management/Rehabilitation Management
MLAS - Medical & Legal Admin Services

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