Services for Experts

Communication

  • Manage all enquiries and instructions from Insurance Companies and Solicitors
  • Be main point of contact between solicitor and expert
  • Resolve administrative enquiries and prepare written responses
  • Answer, screen and transfer all inbound phone calls
  • Supplementary report management
  • Liaise with appropriate customers to organise and facilitate joint discussions

Logistics

  • Agree expert’s terms of engagement and confirm fees
  • Manage expert’s diaries
  • Confirm appointments in writing with customer and clients
  • Organise suitable travel and/or accommodation for experts to examine clients where necessary
  • Monitor medical records and ensure these are available to the expert prior to meeting with the client
  • Minimise/manage DNA’s through efficient organisational processes
  • Co-ordinate conferences with counsel and attendance in court

Offering a comprehensive service covering all aspects of administration from external communication and logistics through to finance management.

Administration

  • Typing up of medical reports provided in the form of dictation
  • Proof read medical reports before onward distribution
  • Maintain and secure correspondence, records and documents relating to the clients
  • Carrying out general clerical duties to include filing, typing and photocopying
  • Maintain internal computer records and filing systems
  • Make sure all reports are prepared and submitted in a timely manner to meet customer deadlines
  • Paperless office available through specialist scanning service
  • Dedicated and secure electronic storage of all medical records

Finance

  • Raising invoices using an agreed finance package
  • Chasing payments and providing statements
  • Maintaining detailed record of payments
  • Regular updates from our finance team
  • Regular upkeep and monitoring of management accounts
  • Regular liaison with experts’ accountants, updating VAT and income

Marketing & Promotions

  • Marketing at the Bond Solon annual conference and other national events
  • Feature on our Website
  • Continuously raise experts’ profile in the legal sector
  • Dedicated Business Relationship Manager, marketing and promoting expert

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