Services for Experts

Communication

  • Manage all enquiries and instructions from Insurance Companies, Agencies and Solicitors
  • Be the main point of contact between the Solicitor and Expert
  • Resolve administrative enquiries and prepare written responses
  • Answer, screen and transfer all inbound phone calls
  • Supplementary report management
  • Liaise with appropriate parties to organise and facilitate joint discussions

Logistics

  • Agree each Expert’s terms of engagement and confirm fees
  • Manage the Expert’s diary
  • Confirm appointments in writing with clients
  • Organise suitable travel and/or accommodation for Experts to examine clients where necessary
  • Monitor medical records and ensure these are available to the Expert prior to meeting with the client
  • Minimise/manage non-attendances through efficient organisational processes
  • Co-ordinate Conferences with Counsel and attendance in Court

Offering a comprehensive service covering all aspects of administration including external communication and logistics through to financial management.

Administration

  • Dedicated personal administration service
  • Case-load management
  • Typing up of medical reports
  • Proofreading medical reports
  • Maintain and secure correspondence, records and documents relating to the clients
  • Carrying out general clerical duties to include filing, typing and photocopying
  • Maintain internal computer records and filing systems
  • Ensure all reports are prepared and submitted in a timely manner
  • Paperless office available through our specialist scanning service
  • Secure electronic storage of all medical records
  • IT technical support

Finance

  • Raising invoices using an agreed finance package
  • Co-ordinating outstanding payments and providing statements
  • Monthly updates from our Finance Team
  • Regular liaison with Experts’ accountants, updating VAT and income
  • Management of the Expert’s bank account
  • Experts own profit and loss account within our accounts system

Marketing & Promotions

  • Marketing at the Bond Solon Annual Conference, MLAS Conference and other national events
  • Feature on our website
  • Promotion of Experts through the large MLAS database of instructing parties
  • Dedicated Business Relationship Manager for marketing and promoting purposes
  • Business advice, development and consultation
  • Creating workflow and growth plans to suit the needs of our Experts

For more information about becoming an MLAS Expert, contact us today

Need to secure the services of a Medico Legal Expert? Call us today